Warranty and Support

United Digital and Kodak Support & Service have joined forces to offer you a stronger level of contract services and first line technical support. Download the Kodak and United Digital partnership announcement here!

Effective immediately your service contract agreement held with United Digital will now be assigned and managed by Kodak Limited and supplied through the Kodak World Wide Services Group. All service contract renewals will now be managed directly by Kodak and you will be contacted accordingly in due course.

This agreement with a globally recognised market leader in the service sector, an expert in customer care and a positive track record in the delivery of quality services, will enhance your overall business experience of our product offering.
You will now also have a wider range of services to choose from, ensuring Kodak and United Digital meets all of your requirements.

Kodak is one of the largest global service organisations in the industry, with over 3000 service employees worldwide. With people and parts located across the world, Kodak is equipped to handle service and support needs for Kodak and other equipment manufacturers’ products including storage systems, scanners, and micrographic equipment. The company’s awarding-winning team of service professionals are trained in a wide range of storage technologies and aim to provide first class service.

Kodak will always provide the manufacturer’s suggested service support and will work closely with customers to meet their business requirements.

Questions?

When will this new services agreement start?

Kodak will, with immediate effect, manage all service contracts and all factory warranty issues for United Digital.

Does this agreement only cover existing service contracts?
This agreement covers all existing service agreements and all new future service contracts sold by United Digital.

Who is now contractually liable for servicing, United Digital or Kodak?
All existing service contracts have been assigned to Kodak, and Kodak will now be responsible for providing service on these products.

Who will be my contact point for services?
All service related enquiries for new customers must now be placed with Kodak.

Is there an extra cost for this new agreement?
There is no extra cost. In fact there is a wider range of benefits at your disposal including more choice of services to fit your requirements and a strong stable market leader with a dedicated services and support division.

Will the price of service increase on renewal?
There will not be a renewal price increase as a result of this agreement. Renewal prices will be confirmed when your renewal is due. Any increase will be dependent on market related performance or pressures. Where possible Kodak tends to provide a flexible choice to its users.

What will happen when an existing service contract with United Digital expires?
Kodak will write to the contract holder prior to expiry and will communicate details of how to proceed.

Will the cost of maintenance and repair be covered by the new service agreement?
Your existing service contract does not change. Please refer to your existing contract for details.