Testimonials

Barrington Clarke, Group IT Manager, Kent Messenger Group

The Kent Messenger Group (KMG) is a regional multi-media company based in Kent with a strong portfolio of newspaper, radio and web products. We once again returned to United Digital to upgrade our storage and backup devices which support the newspaper production critical media archiving repository. As with our previous experience, United Digital provided an excellent level of pre-sales service and the on site installation and consultancy was first rate. United Digital took time to understand our business and the systems being upgrading and recommended a RAID and backup solution which was the right balance between performance and cost.

The installation of the new storage and associated fibre cards was carried out in a far shorter timeframe than anticipated, minimising impact on the business and exceeding our expectations. United Digital’s staffs are clearly passionate and proud of their products and we are proud to have them as our storage partners for our production critical systems.

Steve Bentley, IT Manager, Usbourne Publishing Ltd

I would just like to say thank you for resolving our RAID support problem. As one of the world's leading publishers of children's books we store enormous amounts of data and cannot risk losing any files. United Digital’s knowledge was superior to that of any of the competitors we tried and it was very comforting that staff took the time to understand our specific requirements. Another factor that was particularly important was that the solution will actually save us money in the long-term. This cost-effectiveness combined with the peace of mind the system will give us meant a United Digital RAID was the only logical choice.

Rod Bishop, Customer Service Director, KRCS

As specialists in data storage systems United Digital have, not for the first time, impressively demonstrated their professional support level that is an essential element of storage solutions supplied by KRCS. A recent case is a typical example – a KRCS customer operating on a 24/7 production basis suffered a major failure on one of their RAID systems on a component that that did not have a redundant equivalent. The result was that production was threatened and was in danger of eventually stopping if a fix could not be provided quickly. The failure occurred early one afternoon. KRCS was able to speak to UD technical support who immediately diagnosed the problem and recognised the difficulty the customer faced. Despite of the fact that the equipment in question did not even come from United Digital in the first place, they arrived at the customer site the following working day at start of business with a full set of spare parts and the RAID was up and running within an hour with no loss of data.

The ability of United Digital to support their products in a responsive, timely and professional way has always been key to developing and retaining the ongoing commitment of our customers to KRCS support services. Having United Digital as a partner for the provision of high end storage solutions enables us to offer a business solution of hardware and ongoing support on which our customers can confidently rely.

Tim Witcherley, Partner, Cognition

New files were being constantly added to the server where we also stored our archived files, with current work being saved to each user’s machine and backed up to individual hard drives. Our work is our livelihood and we really couldn’t afford to have the server or any of our computers fail.